Privacy policy

Effective Date: 07-28-2025
Last Updated: 07-28-2025

Fit Concierge ("we", "us", "our") respects your privacy and is committed to protecting any information you provide to us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our services, visit our website, or communicate with us.

1. What We Collect

We may collect the following personal information when you engage with us:

  • Name

  • Email address

  • Phone number

  • General location (city/state)

  • Fitness preferences or goals (if voluntarily shared)

  • Payment details (processed securely through third-party providers)

We do not collect sensitive health information, government IDs, or anything not necessary for delivering our services.

2. How We Use Your Info

We use your information strictly to:

  • Provide access to programs and resources

  • Communicate with you about your service

  • Send important updates or billing reminders

  • Improve the client experience

We will never sell, rent, or trade your data to third parties. Full stop.

3. How We Store and Protect Your Data

We store data using secure, encrypted platforms for scheduling, communication, and payments. Access is limited to internal personnel on a need-to-know basis only.

While we take reasonable steps to protect your information, no system is 100% immune. You accept this risk by using our service.

4. Payment Processing

We use trusted third-party payment processors (such as Stripe or Square). Your payment details are handled securely by them and are not stored on our own servers.

5. Cookies, Analytics & Marketing Insights

Our website may use basic cookies or analytics tools (such as Google Analytics) to track visitor behavior and improve site performance. These tools may collect non-personal data such as:

  • Browser type

  • Device type

  • IP address

  • Time spent on pages

You can disable cookies in your browser at any time.

We may occasionally use non-personal data for internal marketing insights or trend analysis. No personally identifiable information is ever used without your explicit permission.

6. Third-Party Tools

If you opt into tools like scheduling links, accountability apps, or digital forms, those platforms may collect their own data based on their privacy terms. You’re responsible for reviewing their policies.

We only work with tools that are secure and commonly used in the wellness or coaching space.

7. Your Rights

You can:

  • Request access to your data

  • Ask for your data to be corrected or deleted

  • Opt out of marketing communications at any time

To do so, email us directly at jak@fitconcierge.co

8. Minors

Our services are intended for adults 18 and over. We do not knowingly collect data from minors.

9. Jurisdiction

This policy is governed by the laws of the State of Wisconsin, USA.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services means you accept the most current version.

Questions or Concerns?
 Contact us at: jak@fitconcierge.co